10 JUN 2026
GOVERNANCE
EY: 75% of agentic AI's value is lost between silos — not inside them
Even though 88% of employees already use AI, only 28% of organizations turn that into real business outcomes, per EY. The cause: AI operates within each function, but the real value is in coordinating across functions.
The report is honest about a gap almost nobody solves well: "episodic, not continuous" governance, and poorly defined escalation/exception protocols — even when a company already claims to have "human in the loop."
In favor for AppH
- Confirms exactly the problem AppManager targets: coordination across functions (sales, orders, invoicing, CRM) in a single chain, not separate islands.
- Gives us sharper vocabulary to sell with: not a generic "we have human in the loop," but explicit, documented approval points per workflow.
Against / risk
- The report itself warns that saying "human in the loop" without concrete escalation protocols is governance theater — a real risk if we're not specific with each client.
- The cited success case ($2.4B, an automaker) is a much bigger company than our typical clients — the number isn't comparable, only the pattern is.
AppH's take: this report reads almost as a direct critique of how the market uses "human in the loop" without defining real escalation. It obliges us to document, for every client, exactly at which step a human intervenes and what happens if something goes wrong — not just claim it on the website.
Reviewed by a human at AppHSource: EY — "How agentic AI can help unlock enterprise value at scale", Jun. 10, 2026.